A standard CACHEBOX support package is packed with features to make your life easier and keep your cache performance high despite constant changes to internet traffic:
- Expert technical support via phone or email during standard office hours. Our pool of technical expertise is there to help you deploy your solution and get the most out of it now and in the years ahead. You get direct access to experienced engineers who know the product inside-out.
- Software upgrade protection with regular, scheduled releases and rapid-release updates in response to events such as new security vulnerabilities.
- Cache ‘sub-system updates’ are a must-have. Your CACHEBOX is automatically updated with new code from ApplianSys engineers to deal with changes made by content and software providers like Vimeo and Microsoft, ensuring you keep caching their content.
- Hardware warranty against failure with a hardware swap out service. With the help of local partners who hold stocks of spare units, next-day delivery is standard in most countries.
- Annual deployment review. A senior ApplianSys engineer checks your deployment, discusses any issues and passes on tips to help you get the most from your solution.
- Low-cost hardware refresh. When your appliance reaches 4 or 5 years old, you can simply replace the hardware with a new unit at a discounted hardware-only price. So you can extend the life of your solution for 5 more years at a fraction of the cost of a new one.
- Regular customer newsletter featuring advice from our support team, hints and tips for getting more out of your CACHEBOX and news on forthcoming software releases.
- ApplianSys Customer Portal. Get easy access to all current product documentation, FAQs,current and past firmware release announcements and download links.
- Discounted multi-year renewal options which save you time, as well as money