"CACHEBOX has made a huge improvement to the speed and responsiveness of websites such as TradeMe and Facebook."
Ray Taylor, CEO, Taylor Communications, New Zealand
"The user interface is great - really easy to use - and the documentation is some of the best I've seen"
Devin Pittman, Aldera Communications Inc, Canada
"The way the appliance is designed is very convenient. The size is sensible and you can place it anywhere you want."
Khaled Aly, Miranet
"With CACHEBOX we are still able to provide affordable pricing to our subscribers."
Ray Taylor, CEO, Taylor Communications, New Zealand
"CACHEBOX is very easy to configure - we literally just plugged it in and everything was up and running in no time"
Eli Vaughan, Networks Administrator, Medicine Park, USA

Special Support as Standard

Get in touch with ApplianSys Support

UK hotline: +44 8707 707 789

US Hotline: +1 512 696 1420

Support contact form
Customer portal sign in

A standard CACHEBOX support package is packed with features to make your life easier and keep your cache performance high despite constant changes to internet traffic:

  • Expert technical support via phone or email during standard office hours. Our pool of technical expertise is there to help you deploy your solution and get the most out of it now and in the years ahead. You get direct access to experienced engineers who know the product inside-out.
  • Software upgrade protection with regular, scheduled releases and rapid-release updates in response to events such as new security vulnerabilities.
  • Cache ‘sub-system updates’ are a must-have. Your CACHEBOX is automatically updated with new code from ApplianSys engineers to deal with changes made by content and software providers like Vimeo and Microsoft, ensuring you keep caching their content.
  • Hardware warranty against failure with a hardware swap out service supported by local partners.
  • Annual deployment review. A senior ApplianSys engineer checks your deployment, discusses any issues and passes on tips to help you get the most from your solution.
  • Low-cost hardware refresh. When your appliance reaches 4 or 5 years old, you can simply replace the hardware with a new unit at a discounted hardware-only price. So you can extend the life of your solution for 5 more years at a fraction of the cost of a new one.
  • Regular customer newsletter featuring advice from our support team, hints and tips for getting more out of your CACHEBOX and news on forthcoming software releases.
  • ApplianSys Customer Portal. Get easy access to all current product documentation, FAQs, current and past firmware release announcements and download links.
  • Discounted multi-year renewal options which save you time, as well as money

Next: Support for large deployments >

Because CACHEBOX is versatile and scalable, our customers around the world come in all shapes and sizes. ISPs, education authorities, blue-chip multi-nationals, public sector bodies, small businesses, shipping fleets and hotels get more out of their bandwidth with CACHEBOX.

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