"We were impressed with ApplianSys’ dedicated support team. They are very professional and have helped us get the most out of CACHEBOX deployments for our clients."
Leerish Ramsurn, BBCWYSE Technology, Mauritius
"With CACHEBOX, PollPad customers can install the app quickly and we can download the voter database much faster. It is a huge improvement!"
Mitch Milleville, Know Ink, USA
"We’re very pleased with the performance of the units. We’re able to use our CACHEBOXes to control content"
Juan Hernandez, IT Infrastructure Manager, Grupo Alcione, Mexico
"CACHEBOX was really easy to deploy and is already giving us some really good savings."
Massimiliano De Rosa, MSC Cruises, Italy
"All in all, CACHEBOX has proven to be a great asset for our day-to-day network tasks!"
Juan Hernandez, IT Infrastructure Manager, Grupo Alcione, Mexico

Special Support as Standard

A standard CACHEBOX support package is packed with features to make your life easier and keep your cache performance high despite constant changes to internet traffic:

  • Expert technical support via phone or email during standard office hours. Our pool of technical expertise is there to help you deploy your solution and get the most out of it now and in the years ahead. You get direct access to experienced engineers who know the product inside-out.
  • Software upgrade protection with regular, scheduled releases and rapid-release updates in response to events such as new security vulnerabilities.
  • Cache ‘sub-system updates’ are a must-have. Your CACHEBOX is automatically updated with new code from ApplianSys engineers to deal with changes made by content and software providers like Vimeo and Microsoft, ensuring you keep caching their content.
  • Hardware warranty against failure with a hardware swap out service supported by local partners.
  • Annual deployment review. A senior ApplianSys engineer checks your deployment, discusses any issues and passes on tips to help you get the most from your solution.
  • Low-cost hardware refresh. When your appliance reaches 4 or 5 years old, you can simply replace the hardware with a new unit at a discounted hardware-only price. So you can extend the life of your solution for 5 more years at a fraction of the cost of a new one.
  • Regular customer newsletter featuring advice from our support team, hints and tips for getting more out of your CACHEBOX and news on forthcoming software releases.
  • ApplianSys Customer Portal. Get easy access to all current product documentation, FAQs, current and past firmware release announcements and download links.
  • Discounted multi-year renewal options which save you time, as well as money

Next: Support for large deployments >

Because CACHEBOX is versatile and scalable, our customers around the world come in all shapes and sizes. ISPs, education authorities, blue-chip multi-nationals, public sector bodies, small businesses, shipping fleets and hotels get more out of their bandwidth with CACHEBOX.

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