Why do you need secure instant messaging?

Makes working more efficient:

• IM speeds communication. It makes teamwork easier, even when groups are geographically distant
• Enhances communication in the workplace with ‘real-time’ discussion
• Users can focus on critical issues quickly
• Reduction in information turnaround time and effort – encourages sharing of expertise
• Fosters the collaborative approach
• Reduces bottlenecks in project and business decision making
• Enables real-time distance learning, support, troubleshooting and mentoring
• Reduces time spent locating people
• Creates a central meeting place online

Saves your company money:

• Reduces load on email servers and data storage
• Efficient use of bandwidth – produces minimal network traffic
• Reduces telephone and travel expenses

Helps to increase revenue:

• IM helps customers ‘engage’ with your business
• Build communities and interest groups by including IM on your web site
• Give customers real-time information and advice using IM
• Quickly resolve customer issues – they can be escalated in real time to subject experts