"In my opinion, the support has been legendary. No problem was too small or too big. All got the same high level of professional service and attention."

Peter Atkin, Engineer at Computer Facilities, Uganda

"It’s been really valuable having access to support staff that really know their products."

Jonathan Walsh, IT Manager, Boral, Australia

"ApplianSys' sales and support staff are perfect. I haven't met such friendly support staff before. They're like my friends now. I can simply ask for help from any one of them."

Naif Orabi, Network Administrator at TAIF Ministry Of Education, Saudi Arabia

"CACHEBOX was easy to configure and we were very pleased with the support from ApplianSys’ engineers."

Victor Hugo, Network Administrator, EMAX, Peru

"The quality of support I get from ApplianSys is amongst the best. Their caching expertise and commitment to customers really shows"

Dale Pompey, IT Manager at Karib Cable Kelcom International, Trinidad and Tobago

"The pre-sales support we received was great, answering all our questions on functionality and deployment"

Dan Risher, Network Manager, UCG, USA

"I am particularly impressed with the response time, quality of interaction and professionalism shown by ApplianSys support staff"

Udochi Ododo, Network Operations Engineer at Galaxy Backbone Plc, Nigeria

"ApplianSys' support is the best we've seen."

Chris Jones, Network Manager, Macarthur Coal, Australia

"The training and support that have been accorded to us so far has been useful. We appreciate the supportive attitude."

Derek Wong, Operations/Tech Manager, DST Multimedia, Brunei

Special Support as Standard

A standard CACHEBOX support package is packed with features to make your life easier and keep your cache performance high despite constant changes to internet traffic:

  • Expert technical support via phone or email during standard office hours. Our pool of technical expertise is there to help you deploy your solution and get the most out of it now and in the years ahead. You get direct access to experienced engineers who know the product inside-out.
  • Software upgrade protection with regular, scheduled releases and rapid-release updates in response to events such as new security vulnerabilities.
  • Cache ‘sub-system updates’ are a must-have. Your CACHEBOX is automatically updated with new code from ApplianSys engineers to deal with changes made by content and software providers like Vimeo and Microsoft, ensuring you keep caching their content.
  • Hardware warranty against failure with a hardware swap out service. With the help of local partners who hold stocks of spare units, next-day delivery is standard in most countries.
  • Annual deployment review. A senior ApplianSys engineer checks your deployment, discusses any issues and passes on tips to help you get the most from your solution.
  • Low-cost hardware refresh. When your appliance reaches 4 or 5 years old, you can simply replace the hardware with a new unit at a discounted hardware-only price. So you can extend the life of your solution for 5 more years at a fraction of the cost of a new one.
  • Regular customer newsletter featuring advice from our support team, hints and tips for getting more out of your CACHEBOX and news on forthcoming software releases.
  • ApplianSys Customer Portal. Get easy access to all current product documentation, FAQs,current and past firmware release announcements and download links.
  • Discounted multi-year renewal options which save you time, as well as money

Next: Support for large deployments >

Because CACHEBOX is versatile and scalable, our customers around the world come in all shapes and sizes. ISPs, education authorities, blue-chip multi-nationals, public sector bodies, small businesses, shipping fleets and hotels get more out of their bandwidth with CACHEBOX.

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