"The training and support that have been accorded to us so far has been really useful."

Derek Wong, Operations/Tech Manager, DST Multimedia, Brunei

"DNSBOX is much faster, very easy to use and your support has been excellent."

Jun Magnaye, Systems and Database Manager, Netprevia, Canada

"Working with ApplianSys has been a joy...the team were very responsive to our needs, very easy to work with and delivered."

Chief Network Architect, Leading Hollywood Studio, USA

"I work with many technology companies around the world and this has been one of my best experiences in terms of product support and aftercare"

Adam Yon, C&W St Helena Networks Manager

"I am particularly impressed with the response time, quality of interaction and professionalism shown by ApplianSys support staff."

Udochi Ododo, Network Operations Engineer at Galaxy Backbone Plc, Nigeria

"ApplianSys' support team is perfect. It's much better than many other support teams that I have dealt with before."

Daniel Hanna, IT Manager, AMC Telecom, Congo

Special Support as Standard

ApplianSys is not a box shifter – we offer a complete solution. Our aim is to give our customers world-class support, making it easy for you to deploy and use our solutions and giving you peace of mind.

We do this by offering a high-service support package and ensuring our whole team has the right attitude. Our people focus on being friendly and helpful, highly responsive and “going the extra mile” to look after customers.

Our standard annual support package includes:

  • Expert technical support via phone or email during standard office hours. Our pool of technical expertise is there to help you deploy your solution and get the most out of it now and in the years ahead. You get direct access to experienced engineers who know the product inside-out.
  • Software upgrade protection with regular, scheduled releases and rapid-release updates in response to events such as new security vulnerabilities.
  • Hardware warranty against failure with a hardware swap out service. Our local partners hold stocks of spare units so next-day delivery is standard in most countries.
  • Annual deployment review. A senior ApplianSys engineer runs a health-check on your deployment, discusses any issues and gives tips to help you get the most from your solution.
  • Low-cost hardware refresh. When your appliance reaches 5 years old, you can simply replace the hardware with a new unit at a discounted hardware-only price. So you can extend the life of your equipment for a further 5 years at a fraction of the cost of buying a new solution.
  • Regular customer newsletter featuring advice from our support team, hints and tips for getting more out of your DNSBOX and news on forthcoming software releases.
  • Discounted multi-year renewal options which save you time, as well as money.

We are entirely flexible in meeting customers’ support needs, and offer custom support options, training, consultancy and installation services.

We work with our local partner network to deliver this service to you wherever you are in the world. Partners receive comprehensive training to ensure you get great support in your time-zone and your language.

For more information or to contact our support, use the Contact Us form.

Next: Better Value >

Because DNSBOX is versatile and scalable, our customers around the world come in all shapes and sizes. ISPs, enterprises, government agencies and even internet registers simplify, control and protect their DDI services with DNSBOX.

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