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Hasan Ghannaj, NOC Department, Applied Technologies Saudi Arabia

Out with the old for New Access

February 01, 2015
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ApplianSys is pleased to announce that Ecuadorian ISP, New Access S.A., has replaced its existing DNS solution with DNSBOX to overcome DNS management headaches and provide more reliable customer services.

The ISP previously used 3 BIND-based Linux servers to handle around 100k recursive DNS requests a day. These also managed 70 authoritative zones, including reverse lookups for IPv4 and IPv6 addresses.

Project Manager at New Access, Danny Morales comments: “We provide DNS services for around 500 corporate customers. This involves making a few changes a day for each customer. However, this was very difficult to manage from our single admin PC. Then there were additional problems with the solution:

There was no support for IPV6 – a critical requirement for handling customers’ DNS

BIND servers were overloaded and needed restarting twice a week. Each time, DNS zones had to be reconfigured, causing downtime and costing both us and our customers.”

“The old solution had to go,” says Danny. “We wanted to replace it with an appliance that would eliminate these problems. We needed IPv6 support, informative graphical reporting and direct support for our team.”

The ISP looked into both cloud and appliance-based DNS solutions.

DNSBOX Sales Executive Francesc Amador comments: “New Access – like many ISPs that consider cloud-based solutions – found that relying on off-site servers introduces the risk of latency. By choosing to deploy a DNS appliance in their own network, they ensure customers’ queries are resolved without delay.”

Having reviewed other appliance-based solutions, Danny found that most were either unaffordable or had a complicated user interface. Designed to simplify DNS/DHCP management and sensibly priced, DNSBOX was ideal.

New Access plans to deploy a failover pair of DNSBOX400 masters and 2 DNSBOX200s to handle all DNS and DHCP requests.

About

New Access S.A. was established in 2003 in Quito, Ecuador. The ISP provides web hosting, VoIP, hardware and networking services for hundreds of corporate customers across Ecuador.