"ApplianSys is the only vendor that takes the time to look at our appliances for us, and it really goes a long way."
Mike Caruso, Orland Park Consolidated High School District 230, USA "Our bandwidth problems have been practically eliminated. Monitoring & customization is a snap with the web interface."
Desert Academy, Santa Fe, USA "We rolled out 1200 Chromebooks to classrooms and CACHEBOX means that we haven't needed to increase our bandwidth."
Rodney Leer, Brenham Independent School District, USA "CACHEBOX alleviates bandwidth-intensive content and gives us 25-30% of bandwidth savings"
Mark Nwangang, Oprah Winfrey Leadership Academy for Girls, South Africa "DNSBOX is a good and reliable product. Configuration and deployment was simple!"
Ahsan Tasneem, Aga Khan University, Pakistan

DNSBOX boosts CACHEBOX in Libya

March 11, 2015
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ApplianSys is pleased to announce that a rural Libyan ISP, Microsolutions Telecom & Technology (MSTT), has bought a DNSBOX solution to resolve latency issues and improve customer satisfaction.

Last year the ISP bought a CACHEBOX solution to provide faster browsing for around 150 customers served over a 5Mbps satellite connection.

During a standard CACHEBOX performance review, it was identified from CACHEBOX’s service times report that high DNS service times were causing network latency and slowing customers’ web access.

ApplianSys Account Manager, Harminder Heer explains: “Average DNS service time should be less than 0.03s – but in MSTT’s case, it was much higher – at peak times reaching 0.75s and causing DNS timeouts for customers.  This indicated high network latency which we often see when ISPs use free DNS services like ‘Google Public DNS’ to resolve DNS queries, as MSTT did.”

In addition to creating latency, off-site DNS servers do not give ISPs any guarantee of service performance or even availability because they are relying on their internet connection for DNS resolution.

MSTT’s Network Manager Mohammed Nori spoke to Harminder about gaining more control over this critical aspect of his business, and was recommended to deploy a local DNS cache. Mohammed decided a DNSBOX220 would be dedicated to handling customers’ DNS queries.

“As a growing ISP, we aim to deliver competitive services whilst keeping our existing customers satisfied,” says Mohammed.

“CACHEBOX reports shed light on factors affecting our service – like DNS service times – and this has enabled us to make important business decisions. DNSBOX was surprisingly affordable, and I was already familiar with the user interface having happily used CACHEBOX.”

“Moreover the support we get is just superb – the advice from ApplianSys has always been honest and straight forward, keeping our business growth at the forefront.”

About

MSTT was established in December 2012 and is based in the Wadi al Shatii district in central-west Libya – a scarcely populated area which is mainly desert with a few small towns and villages.  It is a wireless internet service provider and offers internet services to over 150 residential customers.