DNSBOX boosts CACHEBOX in Libya
ApplianSys is pleased to announce that a rural Libyan ISP, Microsolutions Telecom & Technology (MSTT), has bought a DNSBOX solution to resolve latency issues and improve customer satisfaction.
Last year the ISP bought a CACHEBOX solution to provide faster browsing for around 150 customers served over a 5Mbps satellite connection.
During a standard CACHEBOX performance review, it was identified from CACHEBOX’s service times report that high DNS service times were causing network latency and slowing customers’ web access.
ApplianSys Account Manager, Harminder Heer explains: “Average DNS service time should be less than 0.03s – but in MSTT’s case, it was much higher – at peak times reaching 0.75s and causing DNS timeouts for customers. This indicated high network latency which we often see when ISPs use free DNS services like ‘Google Public DNS’ to resolve DNS queries, as MSTT did.”
In addition to creating latency, off-site DNS servers do not give ISPs any guarantee of service performance or even availability because they are relying on their internet connection for DNS resolution.
MSTT’s Network Manager Mohammed Nori spoke to Harminder about gaining more control over this critical aspect of his business, and was recommended to deploy a local DNS cache. Mohammed decided a DNSBOX220 would be dedicated to handling customers’ DNS queries.
“As a growing ISP, we aim to deliver competitive services whilst keeping our existing customers satisfied,” says Mohammed.
“CACHEBOX reports shed light on factors affecting our service – like DNS service times – and this has enabled us to make important business decisions. DNSBOX was surprisingly affordable, and I was already familiar with the user interface having happily used CACHEBOX.”
“Moreover the support we get is just superb – the advice from ApplianSys has always been honest and straight forward, keeping our business growth at the forefront.”
MSTT was established in December 2012 and is based in the Wadi al Shatii district in central-west Libya – a scarcely populated area which is mainly desert with a few small towns and villages. It is a wireless internet service provider and offers internet services to over 150 residential customers.