Acer stays pacier for 5 more years
ApplianSys is pleased to announce that Acer has chosen to refresh its CACHEBOX hardware, updating and extending the life of its existing laptop repair caching solution for another 5 years.
In 2017, one of Acer’s repair centres in the USA deployed CACHEBOX to boost its sluggish in-store repair service. A hardware repair could take minutes, but a software re-install or update could take hours due to lengthy download times. With typically 10 or more banks of devices set to update at the same time, the resulting congestion slowed internet access to a crawl. The inefficient process left skilled technicians idle and customers unhappy with the lengthy lead times.
So Acer turned to caching to serve content from local storage, enabling multiple requests to be met at the same time and at much faster LAN speeds. Choosing CACHEBOX not only guaranteed faster access speeds regardless of internet or upstream server issues, but Acer also ensured long-term caching support for multi-vendor, multi-device content. Its Chromebook repair service has been able to grow significantly since CACHEBOX was first deployed.
“Having served up to 99% of software update requests locally since 2017, CACHEBOX has helped Acer increase its rate of repairs tenfold,” says ApplianSys CACHEBOX Consultant Alastair Scobbie.
Now, with the appliance nearing the end of its 5-year lifecycle, Acer’s repair service is getting a new lease of life. As part of a feature-packed standard support package, CACHEBOX customers can take advantage of an end-of-life ‘refresh’ at a discounted, hardware-only price.
“A no-brainer for Acer, it has chosen to simply replace the hardware with a brand-new unit,” continues Alastair, “benefitting from the latest appliance improvements and on-board tech for a fraction of the cost of buying a new one.”
Acer is a Taiwanese global consumer electronics manufacturer operating in 40 countries and territories. By 2020, it had become the world’s fifth-largest personal computer vendor. The company’s products include desktop PCs, laptop PCs (including Chromebooks), tablets, servers, storage devices, Virtual Reality devices, displays, smartphones and peripherals.