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ApplianSys Customer Satisfaction Survey

Thank you for sharing your feedback with us. Please don't forget to enter your name, company and product evaluated. The remaining questions are not mandatory.

Name*
Company*
Product*

1. How would you rate our sales team?
 
1 (Poor)
2
3
4
5
6
7
8
9
10 (Great)
N/A
Understanding your initial need
Explanation of the solutions available
Responsiveness to your questions

Please explain

2. How would you rate our pre-sales technical team?
 
1 (Poor)
2
3
4
5
6
7
8
9
10 (Great)
N/A
Knowledge of the products
Product demonstration skills
Responsiveness to your questions

Please explain

3. How would you rate our product information?
 
1 (Poor)
2
3
4
5
6
7
8
9
10 (Great)
N/A
Website
Factsheets
Case studies
Product Presentations

Please explain

4. How would you rate the way we handled your order?
 
1 (Poor)
2
3
4
5
6
7
8
9
10 (Great)
N/A
Order processing time
Order delivery and packaging
Ease of payment

Please explain

5. Have you used our technical support? If so, what did you use it for?
(Select all that apply)

Yes, I needed help with deployment
Yes, I experienced a hardware or software problem with the product
Yes, I needed technical advice
No, I haven't used ApplianSys technical support (Please go to Question 7)
Other:

6. How would you rate our technical support?
 
1 (Poor)
2
3
4
5
6
7
8
9
10 (Great)
N/A
Understanding of your issue
Speed of problem resolution
Quality of solution provided
Attitude and communication

Please explain

7. How would you rate your appliance?
 
1 (Poor)
2
3
4
5
6
7
8
9
10 (Great)
N/A
Usability of web interface
Usefulness of our user guide
Ease of use
Performance
Reliability
Features
Value for money

Please explain

8. Would you recommend ApplianSys?
Yes
No

Why / why not?

9. How else can we improve our services and products to make your life easier?

10. Has anyone at ApplianSys been particularly helpful to you? If so, please mention his or her name.

11. Any other comments?

THANK YOU!

And while you are here..
Would you be interested to know about other ApplianSys products (DNS, DHCP and IPAM appliances, web caching appliances)?
Yes
No

As part of your support contract, once a year you have the opportunity to review your appliance deployment with a senior support engineer, free of charge. With you, he will run a health check on your appliance and its configuration, pass on any tips, and discuss any issues you may have. Would you like us to contact you to book this year's deployment review?
Yes
No


Please click the button below to submit your responses.