"Our bandwidth problems have been practically eliminated. Monitoring & customization is a snap with the web interface."
Desert Academy, Santa Fe, USA
"You are the only vendor that takes the time to look at our appliances for us and it really goes a long way."
Mike Caruso, Orland Park Consolidated High School District 230, USA
"We rolled out 1200 Chromebooks to classrooms and CACHEBOX is saving enough bandwidth that there's no need to increase our internet bandwidth."
Rodney Leer, Brenham Independent School District, USA
"At peak times we used to experience poor network performance. With CACHEBOX we now have a nice gradual slope to and from our peak"
Eli Vaughan, Networks Administrator, Medicine Park, USA
"We have very good bandwidth savings from CACHEBOX and support is excellent too. They are a good price for what they do"
Samir A. Alkadhumi, IT Technician, Gorannet, Iraq

Euro Africa Travel keeps talking

June 22, 2010

ApplianSys today announced that Euro Africa Travel has selected VOIPBOX to improve the quality and quantity of calls supported by its call centre in Pakistan.

“VoIP is a critical part of our operation but because of capacity and line reliability issues we just weren’t seeing all the benefits VoIP promises”, says Ahmed Mian, call centre manager, Euro Africa Travel. “Sound quality was poor and we were constantly losing calls mid-conversation, which was beginning to upset our customers.”

The VOIPBOX solution creates a secure link between the London HQ and call centre in Pakistan.  By compressing VoIP packets without compressing the audio stream VOIPBOX reduces jitter whilst keeping sound quality high. The smaller packets making better use of the existing bandwidth and so more calls are possible over existing connections.

“Since installing VOIPBOX we’ve seen a massive improvement at our call centre. Very few calls get dropped now and the negative impact it was having on customers has disappeared. It has definitely been a worthwhile investment,” comments Ahmed.

Established in 2003, Euro Africa Travel (www.euroafricatravel.co.uk) is a leading London travel business providing worldwide holiday packages and flights.  With access to over 400 leading and specialist tour operators and suppliers it provides an impartial travel service to its customers.